Company Overview & Service Summary:
According to some estimates, mid-sized companies can spend $50,000 or more yearly on Customer Satisfaction issues. That figure represents both time and money better spent in providing your customers with your specialized services.

Instead of handling these issues in-house, let The Resolution Team take care of your customer satisfaction issues. We specialize in handling customer service complaints, compliments, and feedback so you can focus instead on offering your signature service.

We offer you a unique, web-based system for capturing and accommodating customer satisfaction issues, at a fraction of the time and cost.

Through our user-friendly website, customized for your business, we track all customer feedback and handle complaints in a professional and timely manner. For your customers who may not be comfortable logging in on the website, Toll Free telephone lines are available, 24 hours a day, 7 days a week.

Of the customers who register a complaint, between 54 and 70 percent will do business again with the organization if their complaint is resolved. That figure goes up to 95 percent if the customer feels that the complaint was resolved quickly.

Harvey Mackey

The Resolution Team Gives You:

• Improved customer service
• Improved customer retention
• More time for your managers to manage your business instead of managing customer relations issues
• Notification of possible litigation situations
• Significant cost savings
• Customized reports that highlight your strengths and weaknesses so you can incorporate our findings into your future customer relations

The Resolution Team Gives Your Customers:

• A way to express their experience with your company
• Complaint resolution
• A reason to return to you